Privacy Policy

Welcome to Essay Fusion (“Essay Fusion”, “we”, “us”, or “our”). This Privacy Policy explains what personal information we collect through essayfusion.com (the “Website”), why we collect it, how we use and share it, your choices and rights, and how we protect your information. We wrote this policy to be clear, complete, and easy to use ,and to reflect best practices used across the industry while staying specific to Essay Fusion’s services.

Scope and controller

This Privacy Policy applies to personal data collected when you:

• visit or interact with the Website;
• create an account, place or receive an order, or communicate with our support team;
• subscribe to newsletters, promotional communications, or surveys.

If you have questions, you can contact our Data Protection Officer at support@essayfusion.com.

Summary, key points

• We collect only the personal data needed to provide services (account info, order details, communications, billing metadata).
• Payments are handled by third-party payment processors; we do not store full card numbers on our servers.
• We use cookies and similar technologies for essential site functions, analytics, fraud prevention and marketing; you can control cookie settings in your browser.
• You have rights to access, correct, delete, and object to certain processing of your personal data; we also offer privacy controls for marketing and communications.

What personal data we collect

We collect only information reasonably necessary to provide the Website, manage accounts, process orders/payments, and improve services. Categories include:

Account & contact data

• Name, email address, phone number, user name, password (hashed).

Order & service data

• Assignment instructions, uploaded files, deadlines, subject, academic level, document preferences, messaging between you and writers.

Payment & billing

• Billing name, billing address, transaction metadata (amount, currency, provider transaction ID), last 4 / first 6 digits of card where required for reconciliation; full card data is processed by our payment partners and is not stored on our servers.
• IP address, browser and device type, operating system, referral/UTM data, pages visited, session and cookie identifiers, technical logs.

Support & communications

• Messages you send through live-chat, email or ticketing systems and any content you provide when contacting support.

Optional / consented data

• If you participate in surveys, promos, or post reviews, we will process that data in line with your consent and the purpose disclosed when we request it.

How we use your data

We will only use your personal data for specific purposes, including:

• To provide and manage services (contract performance): process orders, match you with qualified writers, deliver files and revisions.
• Payment processing & fraud prevention (contractual necessity / legitimate interest): enabling transactions and preventing abuse and fraud. We rely on trusted third-party processors for actual card processing.
• Customer service & dispute resolution (contractual necessity / legitimate interest): respond to inquiries, resolve disputes, and provide support.
• Analytics & product improvement (legitimate interest): analyze usage to improve the Website, measure performance, and run A/B tests.
• Marketing & promotions (consent where required): send occasional newsletters, offers, or personalized ads ,you may opt-out at any time.
• Legal, tax & compliance (legal obligation): retain/produce records as required by law, handle tax forms, cooperate with lawful requests from authorities.

Cookies and similar technologies

We use cookies, web beacons, device identifiers and similar technologies to operate the Website and services, remember your preferences, provide analytics, detect fraud and, where you consent, personalize marketing (including remarketing). You can manage cookie settings using the cookie banner, your account settings, or your browser. For details on how to disable cookies in common browsers and the implications, see browser support pages linked on our Cookie Settings page.

Sharing your information

We only share your personal data with parties that help us provide the service, or when required by law:

Service providers (processors), examples include:

• Payment processors and financial institutions (to charge for services); we do not store full card numbers.
• Hosting and infrastructure providers, analytics platforms, email and messaging services, and fraud prevention vendors.
• Affiliates and partners, where necessary to deliver a requested service (for example, a third-party editor or translator engaged under strict contract terms).
• Legal & safety disclosures, we may disclose data to comply with a legal obligation, respond to lawful requests, detect/prevent fraud, protect rights and safety, or enforce our Terms.
• When we share data with third parties, we require them to use it only for the purposes we specify and impose contractual obligations to protect the data.

International transfers

Because our operations and vendors may be located in multiple countries, personal data may be transferred to and processed in countries with different data protection laws. Where transfers occur, we take steps to protect your data (including standard contractual clauses, privacy shields where applicable, or other safeguards) and will comply with applicable legal requirements for international transfers.

Data retention

We keep personal data only for as long as needed for the purposes described (for example, while your account is active, to comply with tax and accounting obligations, or to resolve disputes). Retention periods vary depending on the type of data and legal obligations; where appropriate we will delete or anonymize data after the retention period expires. If you want details about specific retention periods, please contact support@essayfusion.com.

Security

We use a combination of technical measures (encryption in transit, access controls, secure hosting) and organizational measures (policy, staff training, contract controls) to protect personal data from unauthorized access, disclosure, alteration and destruction. No system can be 100% secure, if we become aware of a security incident affecting your personal data, we will take prompt steps to investigate and, where required by law, notify you and regulators.

Your rights and choices

Depending on your location, you may have the following rights:

• Access, request a copy of personal data we hold about you.
• Correction, correct inaccurate or incomplete data.
• Deletion, request deletion of certain personal data (subject to exceptions such as legal obligations).
• Portability, request a machine-readable copy of some data you provided.
• Restrict / object, restrict or object to certain processing (e.g., direct marketing).
• Withdraw consent, where processing is based on consent, you can withdraw consent at any time without affecting processing done prior to withdrawal.
• California residents, additional rights under the CCPA, including the right to request categories of data disclosed/sold and to opt out of sale, where applicable.

To exercise rights, please contact support@essayfusion.com. We may request identity verification before responding to requests and will respond in accordance with applicable law.

Children’s privacy

The Website is not directed to children under the age of 13 (or higher age if required by local law). We do not knowingly collect personal data from children. If you believe we’ve collected data from a child without parental consent, contact us at support@essayfusion.com and we will promptly investigate and take corrective action.

Third-party links and social features

Our Website may contain links to third-party websites or integrate with third-party platforms (social plugins, embeds). These services operate under their own privacy policies. We are not responsible for their content or practices, we encourage you to review their privacy policies before sharing personal information on those platforms.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will post the updated policy with a new effective date and, where required, provide prominent notice (for example by email to account holders). Your continued use after the changes indicates acceptance of the revised policy.

Contact & complaints

If you have questions, want to exercise your rights, or wish to file a complaint, contact: Email: support@essayfusion.com

If you are in the EU/EEA, UK, or certain other jurisdictions you may have the right to lodge a complaint with your local supervisory authority if you are not satisfied with our response.

Additional details

• Automated decision making & profiling: We may use automated tools to personalize communications and offers. We do not make solely automated decisions that produce legal or similarly significant effects about you without meaningful human review.
• How we handle reviews and public content: If you post reviews, feedback or content on the Website, these submissions may be visible to others. You are responsible for what you publish, and we may retain copies to resolve disputes or for quality monitoring.